Online Booking

Want to be able to book your favourite classes and activities online? Find out how to set up your online booking with Wave Active here.

Already have an online booking account? 

Online Booking Portal Wave App 

News Flash

Customer Notice

Our Online Booking Portal is Improving!

We are making some changes to are Online Booking Portal. 

If you use our online booking portal, you will notice some changes to how you book your activities.

These changes will not disrupt our current members booking any activities but you may need to update your password on either the Wave App or the Booking Portal.

The App will stay the same and the online booking portal will have a new fresh look when you next log in.

 

 

If you are already a member...

  1.  Visit our Online Booking Portal HERE or open the Wave App on your mobile device.
  2. If you already use the online booking portal  or Wave App, your email address will remain the same. Some members may need to change your password, due to improved security access. 
  3.  If you are a new member using the Booking Portal or Wave App for the first time OR an existing member experiencing log in issues,  Select ‘Forgotten Password?’ 
  4.  Enter the email address you use for your membership with Wave
  5.  Select ‘Request Password’
  6.  You will receive an email with a link to reset your password

The email will contain a Membership ID number. This is not your current membership number found on your membership card, but you will need it to create your account.

Enter the relevant number when prompted to enter your Membership ID. You will then create a new password which will be used alongside your email address to access online bookings on the website and Wave app.

To find out more about the Wave App please click HERE

Not a member? Create your account for online booking...

  1. Create your account HERE
  2. If you already use the online booking portal  or Wave App, your email address will remain the same. Some customers may need to change your password, due to improved security access. Please select "Forgotten Password" to re-set your password.
  3. Select your centre of interest.
  4. Search the activity you are interested in.
  5. Select the activity day and time.
  6. Click BOOK
  7. You will be asked to provide your information to enable the booking process to proceed
  8. Select Confirm and Continue
  9. Please read Terms and Conditions and Privacy Policy and tick to confirm
  10. Pay for your activity as a Non Member
  11. A confirmation email will be sent to your provided email address

Please note Non Members have 5 days advance booking rights. 

Once your account has been created and you are ready to book again, please follow the New User instructions for all New and Existing Members and Customers.

To find out more about the Wave App please click HERE

Need some support?

Please note you may want to book a session or class before you travel. We want to make sure you're confident in using our online booking services and can enjoy booking your favourite sessions at your fingertips!

You can book online up to 10 minutes before the start of the session or class. If you can't make it, you must remember to give 60 minutes notice to cancel, by cancelling online (members only) or by phoning the centre. After this time you will not be able to cancel and it will be recorded as a no show.

Booking rights

Members will be able to see and book sessions up to 14 days in advance. Non-members can see and book sessions up to 5 days in advance. You won't be able to see any sessions before 14 or 5 days in advance, which may affect the number of sessions you can see when you look at your online booking account.

Health Commitment Statement

Please note, by booking a session at one of our centres either as a member or pay as you go user, you agree to abide by our Health Commitment Statement. Read the full Health Commitment Statement.

Common issues and solutions:

  • If you cannot set up a new password, it maybe because we do not have a current email address for you. Please email info@waveactive.org with your membership details.
  • If you are an existing Booking Portal or Wave App user and are now experiencing any log in issues on the new portal, please do use the link HERE and follow the steps to reset your password. Some people may need to adjust their password to include a combination of characters, symbols, and numbers.
  • Classes are now available to book online each day from 6am, rather than midnight, following customer feedback
  • We will need to take a new photo of you in centre for our records
  • To find out more about the Wave App please click HERE

Still can't find an answer? 

Please call your nearest centre or email info@waveactive.org with your full name and as much detail about your issue as possible and the team will be happy to help. It really helps us speed up the troubleshooting process if you can include:

  • What device you are using
  • A description of what the issue is and when it happens e.g. when logging in, when trying to book a class
  • When the issue started happening e.g. have you been able to use online/app booking without issue before?
  • If you are emailing us, screenshots are really helpful
  • Whether you are a new or existing member and what your most visited centre is

Want to become a Wave Member? Take a look at our membership options.

Want to join us at Hillbrow Health and Wellbeing please take a look HERE